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"Companies that buy eCommerce solutions face a choice: 1) to have a hosted service, which has lower initial costs but gives up key elements of control, or 2) to have a licensed product that they can own and operate, which gives greater control but costs more. Still, companies would like to have a better balance between cost and control, so expect to see vendors that try to narrow this gap. One way to achieve this balance is to host part of a total eCommerce solution for the client -- either back-end fulfillment or front-end online store -- while letting the client retain control and ownership of the other part."
- Andrew Bartels, Vice President, Forrester Research
"To survive in today's market, retailers need to manage multiple channels to serve customers while maintaining focus on their core business operations. Companies should look for flexible solutions that allow them to offload the day-to-day execution of peripheral channel activities without sacrificing control over their business processes."
- Christopher Boone, program manager for U.S. vertical industry research, IDC
"Many vendors offer solutions for either front-end order capture or back-end order fulfillment. We see a growing interest in solutions that cover multiple steps of the customer experience, allowing companies to keep what works and fix what's broken in their existing infrastructures."
- Geoffrey Bock, Senior Vice President and Senior Consultant, Patricia Seybold Group
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SAS-70 Type II Certification
