VCOMMERCE RE-LAUNCHES COMPANY WITH NEW SOLUTIONS
FOR MULTI-CHANNEL RETAILERS
New Management Team Leads Company Into Future with Services and Commerce Platform to Enable Successful Multi-Channel Retail Initiatives
SCOTTSDALE, Ariz., May 24, 2004-- Vcommerce Corporation today announced that the company has re-launched with a focus on providing solutions to capture, source and manage orders in multi-channel retail environments. Vcommerce's proven, end-to-end solutions make it easy for clients to conduct all aspects of direct-to-consumer transactions in multiple channels, such as e-commerce, phone order entry, kiosks or catalogs.
Vcommerce's flexible offerings enable clients to control the way they operate their multi-channel businesses. Clients can choose to outsource some or all of their commerce chain functions - all the way from order capture to fulfillment to reverse logistics - or use Vcommerce's robust, Web-based tools to manage the process themselves. A single management console allows companies to control high-volume order traffic across complex supplier networks.
Competitive Advantage for Retailers
"To survive in today's market, retailers need to manage multiple channels to serve customers while maintaining focus on their core business operations," said Christopher Boone, program manager for U.S. vertical industry research at IDC. "Companies should look for flexible solutions that allow them to offload the day-to-day execution of peripheral channel activities without sacrificing control over their business processes."
"Retailers and manufacturers have the brick-and-mortar model down to an art form, but these days, that's not enough to stay competitive," said Vcommerce CEO Dan Clarke. "Many of these businesses have struggled to open new sales channels, and found it extraordinarily complex. Vcommerce makes it simple. We streamline whichever pieces of the commerce chain are causing the most pain so our clients can realize the most gain."
"With Vcommerce, retailers can dramatically minimize risks, increase efficiencies and reduce costs associated with multi-channel retail initiatives," adds President and CTO Dan Kennedy. "Best of all, our powerful Adaptive Commerce Platform leverages the strengths in our clients' existing technology and infrastructure - they don't have to throw out their previous investments; instead, they can integrate them into a world-class solution."
Complete Solutions Deliver Bottom-Line Benefits
Though applicable to a broad range of direct-to-consumer markets, Vcommerce now focuses on delivering complete, multi-channel retail solutions. Vcommerce combines order and inventory management with an established, plug-and-play direct fulfillment network, dynamic content system, integrated sourcing logic, logistics management system and supplier management and customer management services. Not only does Vcommerce offer a best-in-breed, multi-channel retail technology platform, but the company also provides the entire team of experts necessary to run the initiative.
"Many vendors offer solutions for either front-end order capture or back-end order fulfillment. We see a growing interest in solutions that cover multiple steps of the customer experience, allowing companies to keep what works and fix what's broken in their existing infrastructures," said Geoffrey Bock, senior vice president at industry analyst firm Patricia Seybold Group.
Vcommerce's solutions have proven to deliver a broad range of benefits. They improve the efficiency of clients' commerce chains by improving time-to-market-and more importantly, time-to-profitability. In addition, Vcommerce can dramatically reduce or completely eliminate inventory carrying costs and increase order fill rates to as much as 99 percent. Clients report that the solutions can reduce order and supplier management activity by more than 50 percent and cut customer service calls by up to 75 percent. Since Vcommerce can implement multi-channel retail solutions in less than 45 days, it can deliver 100 percent return on investment within months, not years.
Transition Began with New Management Team
The seven-year-old company's shift to the new focus began last year, when Kennedy rejoined the company he founded and brought on Clarke shortly thereafter. As Kennedy aligned development with the new technology vision and annuity-based delivery model, Clarke hired proven senior management and sales and marketing executives to round out the core operations teams. Early this year, Clarke completed the executive team with Mark McKechnie, chief financial officer, and Marty Shepard, Jr., vice president of sales.
Vcommerce has invested more than $50 million and seven years to create the best Web-based, multi-channel retail solution available, which currently processes millions of transactions. Adds Kennedy, "Let our domain experts put our solution to work for you - and watch your business become more efficient and cost-effective than ever."
For additional information regarding Vcommerce and its solutions, please contact Vcommerce at 480-922-9922 or visit www.vcommerce.com.
About Vcommerce Corporation
Vcommerce is the leading provider of multi-channel retail solutions. Vcommerce provides proven solutions to capture, source and manage orders, so retailers can dramatically minimize risks, increase efficiencies and reduce costs associated with multi-channel retail initiatives. Vcommerce makes it as easy as possible for retailers to do business in multiple channels, such as e-commerce, phone order entry, kiosks or catalogs. Clients control the way they operate their multi-channel businesses - they can choose to outsource some or all of their commerce chain functions, or use Vcommerce's robust, Web-based tools to manage the process themselves. The company's growing client base includes Gateway, Borders, GE and Waldenbooks. A privately held company, Vcommerce is headquartered in Scottsdale, AZ.
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