NOTED ANALYST FIRM LAUDS VCOMMERCE'S SOLUTIONS FOR
MULTI-CHANNEL RETAIL INITIATIVES
Patricia Seybold Group Report Details Vcommerce's Ability to Allow Companies to Deliver a Seamless Customer Experience in Multiple Retail Channels
SCOTTSDALE, Ariz., June 21, 2004-- Vcommerce Corporation, the leading provider of multi-channel retail solutions, today announced that noted analyst firm the Patricia Seybold Group has published an insightful report that analyzes the technology behind the Vcommerce outsourced solutions. Titled "The Vcommerce Adaptive Commerce Platform: Outsourcing the Business Functions for Multi-Channel Retailing," the product profile highlights Vcommerce's flexibility in deploying its offerings and its ability to support clients' business processes in multiple retail channels, such as Web storefront, phone orders, kiosks, or catalogs. Geoffrey E. Bock, senior vice president and senior consultant at the Patricia Seybold Group, produced the report as part of the firm's ongoing, un-sponsored industry research.
The report explains how Vcommerce "...captures a retailer's business rules and defines the operational processes at a granular, business-activity level. The Vcommerce platform then runs the processes, tracks the flow of information among disparate business systems and reports the metrics that the retailer wants to see."
According to the report, "Vcommerce thus provides retailers with considerable choice when deciding how and when to implement their multi-channel initiatives. They can focus first on a specific set of business functions - those that post the biggest barriers to delivering a total customer experience - and then automate additional processes in light of experiences. They can also choose to outsource some or all of the multi-channel initiatives as a managed service."
"We're delighted that the Patricia Seybold Group chose to highlight Vcommerce in an independent report," said Vcommerce CEO Dan Clarke. "With their nationally recognized focus on customer-centric companies, it is an honor that they would find our solutions compelling enough to report on them at this level of depth. As a private company, we understand the significance of a respected analyst's report. We are very glad to receive this level of validation so soon after we re-launched Vcommerce with its new, annuity-based business model."
According to Vcommerce President and CTO Dan Kennedy, "Geoffrey Bock really went under the hood of our technology and our delivery model. I'm very pleased that his report demonstrates our Adaptive Commerce Platform's strength, flexibility and ease of deployment."
For additional information regarding Vcommerce and its solutions, please contact Vcommerce at 480-922-9922 or visit www.vcommerce.com.
About Vcommerce Corporation
Vcommerce is the leading provider of multi-channel retail solutions. Vcommerce provides proven solutions to capture, source and manage orders, so retailers can dramatically minimize risks, increase efficiencies and reduce costs associated with multi-channel retail initiatives. Vcommerce makes it as easy as possible for retailers to do business in multiple channels, such as e-commerce, phone order entry, kiosks or catalogs. Clients control the way they operate their multi-channel businesses they can choose to outsource some or all of their commerce chain functions, or use Vcommerce's robust, Web-based tools to manage the process themselves. The company's growing client base includes Gateway, Borders, GE and Waldenbooks. A privately held company, Vcommerce is headquartered in Scottsdale, AZ.
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