You are only as good as the company you keep and your customers will know.

Launching, integrating or expanding an eCommerce initiative impacts virtually every department in your organization. Vcommerce understands the importance of doing this right and how costly mistakes can be. We offer an experienced services team using best-practices gleaned from years of successful operations to support your end-to-end requirements. For Implementation, Production Support, Strategic Services and Education and Training, Vcommerce has the most complete portfolio of services available to ensure your eCommerce business initiative is a sustainable smash hit with your customers.

End-to-End Managed E-Commerce Services Some clients wish to outsource their entire commerce solution end-to-end. Vcommerce is highly capable of running every aspect of a successful online retail brand. From sourcing and merchandising to fulfillment and customer service, we have you covered. In addition, many of the services can be bundled into a fixed transaction fee for predictable expenses.

Supplier Integration Services We can quickly integrate your proprietary suppliers or work with you to tailor a supplier network that supports your business model. This can be a combination of your suppliers and ours, or you may opt to build your product offering entirely from our on-demand product catalog. In all cases, you have access to our supplier extranet to ensure seamless communication and to our web-based management tools to track orders and measure supplier performance.

Creative & Design Services Vcommerce's Design Services works closely with our clients to create a complete shopping environment that strengthens their brand, increases conversion and repeat buyers. Our team can not only help design your online shopping experience, but also create world-class merchandising graphics and modules.

Merchandising & Marketing Services Supplier selection, category management and strategic pricing are essential to the success of your commerce initiative and Vcommerce merchandising team will work with you to create a supplier network and merchandising plan that's right for you. To take your sales to the next level, Vcommerce provides a flexible menu of marketing services to help you optimize every opportunity. From campaign planning and execution to integration with existing offline campaigns, Vcommerce offers marketing services tailored to your needs and budget.

Project Management Services Our professional services start with a customized assessment of your initiative, detailing the necessary strategic and tactical plans required to effectively implement. One of our experienced and knowledgeable project managers will oversee your structured plan. The project management team also includes our integration experts who are knowledgeable about the leading integration technologies and platforms, including EIA and enterprise Web services.

Customer Service Our response center is tightly integrated into the Vcommerce platform and can provide a completely branded, multi-lingual 24x7 experience. Our hosted solution means every Vcommerce touch point is customized for each of our clients - including branded confirmation messages, emails, even the customer service script. In addition, we have established relationships with 3rd party providers that can help with special requirements and overseas staffing.

Education and Training Services Vcommerce develops and maintains a complete library of reference manuals designed to instruct the user how components of the Vcommerce platform work. Additional training is available via: Computer-based Training (CBT): Self-paced instruction available through the Internet instructs the learner how to use a Vcommerce application through real-world software simulations. Standard with all implementations. Instructor-led Training (ILT): Custom classroom instruction on-site, or via a web cast are available to supplement CBT instruction. Standard training allocations are provided with each implementation. Custom Training and Documentation is available to meet specific needs.